Frequently Asked Questions

How can I track my order?

You can track your order by clicking on the link in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.

Do you provide size information?

Yes. Each product page includes a detailed size chart. Still unsure? See our Size Guide or email us and we’re happy to help.

What is your return policy?

You have 30 days from delivery to request a return. Please email hello@florimay.com first — we’ll confirm your return within one business day and send the return instructions.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. A 15% restocking fee may apply. Approved refunds are issued to the original payment method within 5–10 business days.

Full details: Return & Refund Policy.

What should I do if my order arrives damaged?

Please reach out within 7 days of delivery. Email hello@florimay.com with:

— Your order number
— Clear photos of the damage
— A short description of the issue

We’ll make it right as quickly as possible.

Where do you ship and how long does it take?

We currently ship to the United States only. Shipping is free on every order.

Processing: 1–3 business days (Monday–Friday)
Shipping: 8–12 business days
Total: approximately 9–15 business days from date of purchase.

Full details: Shipping Policy.

Where do your products ship from?

Florimay is based in Raleigh, North Carolina, and we serve customers across the United States.

Our orders are fulfilled by our logistics partners overseas and shipped directly to you. This is why our total delivery window is around 9–15 business days — it lets us keep our range wide and our prices honest without carrying a heavy inventory. Everything we sell arrives packaged and ready for you, with tracking from the moment it ships.

Any questions about your specific order? Email hello@florimay.com and we’ll walk you through where it is.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through SSL-encrypted checkout.

Where do I enter my discount code?

At checkout, look for the “Discount Code” box, type in your code, and click “Apply.” The discount will be reflected in your total.

Our volume discount is applied automatically at checkout — no code needed.

How can I cancel my order?

You may cancel within 30 minutes of placing your order. After that, processing has begun and cancellation is no longer possible — but you can request a return once the order has been delivered.

Do you have any further questions?

Our customer service team is happy to help.

Contact form: florimay.com/pages/contact
Email: hello@florimay.com
Telephone: +1 743 209 4919

Support hours: Monday–Friday, 9:00 AM – 5:00 PM (EST). We usually respond within one business day.