Privacy policy

Privacy Policy

Florimay (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use our website, how we use it, and the choices you have.

1. Who we are

Florimay
4321 Lassiter at North Hills Ave
Raleigh, North Carolina 27609
United States

Email: hello@florimay.com
Telephone: +1 743 209 4919

2. Information we collect

  • Order information — name, billing address, shipping address, email, phone number, and payment details when you place an order.
  • Account information — if you create an account, your login credentials and preferences.
  • Automatically collected — IP address, browser type, device information, pages visited, and referrer URL.
  • Communications — the content of messages you send us via email or contact form.

3. How we use it

  • To fulfill and ship your orders
  • To respond to your questions and support requests
  • To operate, secure, and improve our website
  • To send order confirmations and, if you opt in, marketing emails
  • To comply with our legal obligations

4. Who we share it with

We share personal information only with the service providers we need to run our business:

  • Shopify — hosting our online store and processing payments (Shopify Payments)
  • Shipping carriers — to deliver your order
  • Our email service provider — for order and marketing emails
  • Analytics providers — to understand how our site is used

We do not sell or rent your personal information.

5. Cookies

We use essential cookies to run the site (cart, checkout), functional cookies to remember your preferences, and analytics/marketing cookies to understand how our site is used and to show relevant ads. You can disable cookies in your browser; some parts of the site may not work correctly if you do.

6. Your rights (including California residents)

If you are a California resident, you have the right under the CCPA/CPRA to:

  • Know what personal information we collect and how we use it
  • Request a copy of your personal information
  • Ask us to delete your personal information
  • Ask us to correct inaccurate personal information
  • Opt out of the sale or sharing of personal information (we do not sell your data)

To exercise any of these rights, email hello@florimay.com. We will respond within 45 days.

7. Data retention

We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The revision date at the bottom shows when it was last updated.

10. Contact

Questions about this policy? Email hello@florimay.com or call +1 743 209 4919.