Accessibility

Accessibility Statement

Florimay is committed to ensuring that our website, products, and digital communications are accessible to everyone, including people with disabilities. We believe that access to information and functionality is a right, not a privilege, and we work continuously to uphold that principle across every corner of our digital presence.

Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences. Conformance with WCAG 2.1 Level AA is our baseline standard, and we aim to exceed it wherever reasonably possible.

What We Do

To support a broad range of users and needs, Florimay has implemented the following practices across our digital properties:

  • Keyboard navigation: All primary functions can be accessed using a keyboard alone, with visible focus indicators to help users track their position on the page.
  • Screen reader support: We use semantic HTML, ARIA landmarks, and descriptive labels so that screen readers can convey page structure, interactive elements, and dynamic content accurately.
  • Alternative text: Meaningful images include descriptive alt text, and decorative images are marked so that assistive technologies can skip over them.
  • Color contrast: Text and interactive elements are designed to meet or exceed WCAG 2.1 AA contrast ratios, and we avoid relying on color alone to convey information.
  • Captions and transcripts: Video content includes captions, and we provide transcripts for audio content where feasible.
  • Responsive and scalable design: Pages reflow at different zoom levels and screen sizes without loss of content or functionality.

Ongoing Improvements

Accessibility is not a one-time project. Florimay conducts annual third-party accessibility audits and performs regular internal reviews as new features are released. We also engage with users of assistive technology to test real-world tasks on our site, which helps us identify issues that automated testing cannot catch. When we become aware of accessibility gaps, we document them, prioritize fixes based on user impact, and track progress through our development cycle.

Assistive Technologies Supported

We test our core experiences with the following assistive technologies and browser combinations:

  • JAWS with the latest version of Google Chrome on Windows
  • NVDA with the latest version of Mozilla Firefox on Windows
  • VoiceOver with Safari on macOS and iOS
  • TalkBack with Chrome on Android

We also aim to support recent versions of Edge and commonly used browser zoom, speech recognition, and switch-control tools.

Reporting Accessibility Barriers

If you encounter a barrier on a Florimay site or in our digital communications, we want to hear from you. Please contact our accessibility team using the details below:

  • Email: accessibility@florimay.com
  • Phone: 1-800-555-0146, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time

When reporting an issue, it helps if you can share the page URL, a description of the problem, and the assistive technology and browser you were using. We aim to acknowledge reports within two business days and provide a substantive response or resolution plan within ten business days.

Third-Party Content

Some features of our site rely on third-party tools, such as embedded video players, payment processors, maps, and social media widgets. While we select vendors with accessibility in mind, we cannot always guarantee the accessibility of content we do not control. If you run into difficulty with a third-party component, please let us know so we can help find an alternative or advocate for improvements with the provider.

Alternative Formats

If you need information from our website in an alternative format — such as large print, plain text, or an accessible document — please contact our accessibility team. We will work with you to provide the content in a format that meets your needs at no additional cost.

Feedback Is Welcome

Your feedback helps us improve. Whether you want to report a specific barrier, suggest a general improvement, or share what is working well, we welcome your comments. Thank you for helping us make Florimay more accessible for everyone.